RETURNS AND REFUNDS
We know you will love your purchase but if something goes wrong, we try to make returns and refunds as simple as possible. There are some guidelines in place to help with the process.
- We will gladly accept your return if:
- We are notified by email of your intent to return within 48 hours of receipt of the item.
- The item is returned within 14 days in its original condition.
- Please remember to follow washing instructions included in the package. Since I cannot know whether you did or not, items that have been washed are not returnable.
- You may return your item for a refund or exchange it for another item. (Remember most of our goods are one of a kind so another size or color may not be in stock.)
So how does it work?
- Email us with your request at firstname.lastname@example.org
- If you received a damaged or defective item please attach a photo of the damage.
- We will provide you with the details of the return within 24 hours.
- We will advise you as to when and how you can expect your refund when we have received the returned item.
- Refunds are issued to the original method of payment and are subject to the terms of the issuing card company.
PRINT ON DEMAND – We do not offer returns and exchanges on POD products. If there is something wrong with your order, please let us know at the email address above. REFUNDS are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at our email address with photos of wrong or damaged items and we will sort that out for you. EXCHANGES – At this time we do not offer exchanges on POD products. Please check our sizing charts listed for every item in the product description section. Though rare it is possible that the item you ordered was mislabeled. If that is the case, please let us know within a week of receiving your order. Include your order number and photos of the mislabeled item, and we will send you another one, or issue a refund.
Items in stock are usually shipped via USPS First Class, Priority, or UPS Ground, whichever is least expensive to get your order to you. Quilts and afghans and any custom orders over $75.00 will be sent insured so expect those charges to be a bit more.
Shipping rates are automatically included by the website in your purchase total except for quilts and afghans. When you order one of those, I will receive an email and I will then pack it up and get a shipping total from the post office. I will email you the total and invoice you for the total through Paypal. You can then pay with any card you have.
Shipping rates are as follows:
Standard Domestic (Continental US) is $8.95.
Express 2 Day: is $15.00
International shipping/Hawaii/ Alaska/ Canada) is usually a minimum of $20.00. Please email us if you are in international and you want to purchase an item.
Generally anything that is in stock goes out within 1-2 business days after your order is placed. If it is a custom order, we will be in touch with you about time of completion and when you can expect your order to be shipped.
Please note that we cannot refund shipping charges, and return shipping charges are the responsibility of the customer. Please use a trackable method of shipping to return any goods.
PRINT ON DEMAND – Usually it takes 3-7 days to fulfill an order for print on demand products, after which it is shipped out. The shipping time depends on your location but in general takes to 3-4 business days in the US. Europe is generally 6-8 days. As you may have experienced with other companies, Covid has affected supply chain and shipping times. DElays may occur at any point in the process. Please be patient, we know it will be worth it.